Nork Research Co., Ltd. for research and consulting on the IT market of small and medium-sized enterprises

Why Nork Research is chosen for IT research/consulting(See "Service" menu above for details)

・Research design, analysis and consulting for IT companies with deep insight of SMBs based on years of experience.
・Variety of survey reports includes Microsoft Excel data that aggregates all questions by annual sales, industry, etc.
・"Briefing Service" that offers Q&A or discussions with IT analysts and additional data analysis ofsurvey reports.
・"Custom Research" that provides fully customized research with various methods like web surveys, and interviews.
・"Custom Research Plus" that performs advanced analysis with SOTA methods like Bayesian network analysis etc.

List of commercially available survey reports

Covers the share of products/services in various fields and the issues/needs of users

2025.10.14
Expanded Edition: 2025 Proposal of optimal DX/AI solutions for each user leveraged by deployment patterns
Adding analysis from the viewpoint of IT management/operation personnel situation considering recent labor shortage at user company
【Overview and Digest】

Ratio of "Solo IT staff" is really increasing? Changes occurring in IT management/operation personnel
2025.10.27
2025 Market View of Security, Operation Management and Backup in SMEs
With increasing requirement for ransomware countermeasures and economic security initiatives, providing analyis trends over time about products/services market share, challenges and needs in SMEs
【Overview and Guidance】
【Release (digest)】

Changes in security measures for SMEs over the years and future prospects
Ransonware countermeasures and annual cost allocated to defensive IT in SMEs
2025.8.27
2025 Flash report on the Status of Windows 10 to 11 migration and use of AI PCs
Providing the way of proposal for positive PC deployment which is not only for security measures but also takes advantage of AI PCs
【Overview and Digest】

It is possible to show the benefits of AI PCs, even if users don't understand the merit of installing Windows 11
Benefits of introducing AI PCs that encourage SMEs to replace their conventional PCs
2025.8.4
2025 Practical Report on construction of task flows and business scinarios applying AI agents(semi-custom report)
Individual analysis and specific proposal of task flows and business scinarios for AI agents according to the requiredment of each IT company
【Overview and Digest】

Creating business scenarios in order to pioneer AI agent development
2025.5.19
2025 Proposal of optimal DX/AI solutions for each user leveraged by deployment patterns
Classification of DX solutions based on both technical (9 categories/48 items) and business (8 categories/38 items) perspectives, which enables analysis optimal DX proposals for each user. Also providing up-to-date view of generative AI market, including service share, purpose/scene and costs.
【Overview and Guidance】
【Release (digest)】

Optimal DX proposals for each users based on deployment patterns
Users' deployment status and up-to-date service share of Generative AI
DX solutions with IoT and Robots become effective by simple proposals
Market size and effective proposals for enterprise Generative AI services
"Fail-proof DX proposals" with deployment status and issues by industry
Issues to be solved and remarkable customer needs in Generative AI market
2025.3.17
2024 Market View of RPA and no-code/low-code development tools in SMEs
Success patterns for automating business processes and developing rapid systems with AI utilization from multiple perspectives, such as application scenarios and uses, issues/needs, share of tools, etc
【Overview and Guidance】
【Release (digest)】

Hyperautomation is also effective for revitalizing RPA market in SMEs
Key points indicated by scenarios/uses and market share of RPA tools
Front line of no-code/low-code development from the view point of SME users
Usage, market share and deployment costs of no-code/low-code development tools
2024.9.2
2024 Derivation of the best DX/IT solutions for each IT companies based on customer attributes and deployed products/services(semi-custom report)
Providing the best DX proposal for each IT company based on data analysis of 1300 valid users, not acquired by just gathering case studies
【Overview and Digest】

What are the two input conditions required for DX success?
2024.6.17
2024 Practical report for sustainable use of no-code/low-code development tools in SMEs(semi-custom report)
Custom made research report that provides analysis of specific products and issues/needs of users which IT companies should focus based on the selection of user types among stable / expected / dropout
【Overview and Digest】

Constructive replacement proposals for several products are required in no-code/low-code development tools market in SMEs
2024.5.7
2024 Practical report on targeting and step-up for DX proposals(semi-custom report)
Custom made research report that provides analysis of targeting and step-up for selected DX/IT solutions
【Overview and Digest】

Generative AI proposal that doesn't end with ChatGPT trial
Analysis based on industry ratio to resolve regional disparities in DX

2025.12.8
2025 IT Spending and share/reputation of resellers and SIers in SME market
Promising IT products/solutions and user company segments (annual sales and industry) through analysis of “Which IT products/solutions will SME users adopt, and from which IT companies?", "What kind of successes have they had as a result (increased sales, improved employee productivity, etc.)?" and "What are their satisfactions and dissatisfaction points with the IT companies they outsource/purchase from?"
【Overview and Guidance】
【Release (digest)】

IT market for SMEs: Which products/solutions are best recommended to which users?
Changes over time in the results (success experiences) that SMEs expect from IT deployment
YoY trend in the size of IT investment market for SMEs based on actual expenditures
2025.10.6
2025 Market View of IT application usage and evaluation by users
Market share, system type, issues and needs of various business applications such that ERP, accounting, sales, groupware, CRM, Bi, etc, based on user company survey with 1300 valid respones
【Overview and Guidance】
【Release (digest)】

Market share of ERP implementations for SMEs and remarkable up-to-date trends in needs
Market share by annual sales in accounting apps for SMEs and key issues found in its SaaS
Market share of Workflow for SMEs and key issues in AI utilization
Populariztion of personnal BI in SMEs and problem solving with AI
Market share of sales, purchasing, and inventory management for SMEs and relationship with accounting apps
The most important HR challenges in SMEs and market share of HR Tech
Market share of production management in SMEs with SaaS ratio and trends in needs
Market share trends and challenges of document management and cloud storage for SMEs
New role of workflow in utilizing AI in ERP for SMEs
Number of apps currently used, an important measure when enhancing CRM functionality for SMEs
Future of groupware and web conferencing for SMEs in AI era
2025.8.19
2025 ERP sales and development strategy based on time-series market data for SMEs（semi-custom report）
The best ERP strategy based on time-series data over five years, which is hard to obtain from generative AI responses
【Overview and Digest】

Analysis example specifying customer segment(annual sales/industry) and benchmark target
2025.8.1
2025 Practical report on no-code/low-code sales expansion for SMEs（semi-custom report）
Individual analysis to expand sales of tools based on the current status of report buyers (vendors or SIers)
【Overview and Digest】

Analysis of current situation enables expansion of customer base and tool applications
2025.7.14
2025 Cross-selling proposals report for IT vendors in expanding security products/services in SME market（semi-custom report）
Custom made research report that selects the analysis model matching the target customer type specified by the IT company and recommends optimal cross-selling products
【Overview and Digest】

Expanding security proposals for SMEs from "point" to "surface"
2025.7.8
2025 Analysis and proposals of strategies based on customer types of distributors/SIers(semi-custom report)
Custom made research report that analyzes the customer type of each IT company that purchases the report and proposes the best strategy according to that type
【Overview and Digest】

Timely tactics obtained by understanding "customer type"
2024.7.22
2024 Practical report for reactivation of RPA tools deployment in SMEs（semi-custom report）
Custom made research report that provides analysis for the success of RPA tools proposal based on the implementation status or user company attributes which each IT company designates
【Overview and Digest】

Strategy and tactics necessary for reactivating RPA tools market in SMEs
2024.3.18
2024 Market View of IT infrastructure deployment and operation in servers and endpoints
Servers go cloud-first acceleration or on-premises regression? What's the way for promoting Windows 11 migration on PCs?
【Overview and Guidance】
【Release(digest)】

Adoption status of hybrid cloud in SMEs and issues to be solved
Latest trends of cloud migration and on-premis return in SMEs
Deployment status, market share and adoption barriers of HCI
Installed/planned installations trends of server market in SMEs
Factors hindering migration to Windows 11 and how to overcome them
Market share trends of OS and devices/services for endpoints in SMEs
Trends in storage type selection and utilization issues in SMEs

Survey on Implementation Status of Information Security Measures in SMEs（IPA / NorkResearch）
Survey on IT Utilization by SMEs（Ministry of Economy, Trade and Industry / Japan Chamber of Commerce and Industry / Nork Research）

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